Adoption-led change that sticks.

Change can be exciting on paper… and messy in the real world. We support organisations to deliver transformation that actually sticks by aligning leaders, equipping teams, and embedding practical ways of working that make change feel clear, doable, and sustainable.

Whether it’s a new operating model, a system rollout, a customer experience redesign, or the introduction of new technology in the field, we help you move from launch → adoption → measurable impact.

What we help you deliver

We partner with you to implement change across people, process, and performance — applying Prosci®-aligned methodology to maintain clarity, commitment, and momentum throughout.

Common transformation projects we support include:

• Operating model shifts (service delivery changes, team structure changes, new ways of working)

• Customer and employee experience redesign (end-to-end journey improvements)

• System and platform rollouts (e.g., CRM/ERP, workflow tools, operational platforms)

• Field-based tech adoption (new tools introduced to frontline environments)

• Capability uplift programs that enable the change (leaders and frontline teams)

• Culture and behaviour change to sustain performance improvements

Our approach: Adoption first, always

New initiatives don’t succeed because the plan is clever — they succeed because people understand the change, trust it, and consistently work in the new way.

What we typically plan for in operational change rollouts:

• Trust and perception (clarity of purpose, privacy, and “how this helps”)

• Signal-to-noise (preventing alert/notification overload and confusion)

• Consistency of response (shared expectations across shifts and leaders)

• Leader reinforcement (coaching that embeds behaviours over time)

• Workflow fit (integrating the change into day-to-day operations)

• Confidence through training (simple guidance on what to do and why)

• Proof of value (translating activity and data into outcomes leaders can act on)

What you get (practical, tangible deliverables)

Depending on your project, deliverables may include:

• Change readiness and stakeholder alignment (including rollout planning)

• Communications and messaging packs (clear purpose, FAQs, expectations)

• Onboarding training (frontline + leaders), designed for busy environments

• Job aids and point-of-work tools (quick guides, posters, checklists, scripts)

• Leader coaching toolkits and reinforcement rhythms (huddles, check-ins, coaching cues)

• Adoption and friction pulse-checks (to troubleshoot what’s getting in the way)

• Impact reporting packs (executive-ready updates that support scale and sustainment)

Example projects (how this looks in the real world)

Beaumont Tiles — MS Dynamics rollout across company and franchise network
Supported adoption across a distributed network with varied capability and buy-in. Built practical learning supports and leader reinforcement tools to lift confidence, consistency, and rollout experience.

East Coast Car Subscriptions — new delivery model + experience transformation
Supported the redesign of a service and sales delivery model, strengthening team alignment, more consistent customer conversations, and leader reinforcement to sustain the new way of working.

Tech-enabled operational change (field-based adoption)
We support the people-side of introducing new technology into operational and frontline environments — ensuring teams understand what’s changing, how to work with it, and how leaders reinforce consistent responses day to day.

Who this is for

This work is ideal for organisations that are:

• rolling out change across multiple sites, shifts, or teams

• introducing new tools or technology that affects day-to-day behaviours

• redesigning service models while protecting customer experience

• needing leaders to reinforce change consistently (not just announce it)

• wanting clear evidence of adoption and impact, not just activity

Call to action

If you’re planning a transformation — or you’ve launched one and adoption is lagging — we’ll help you stabilise, embed, and prove value.

Let’s talk about your project and what “successful adoption” needs to look like.

Example of Our Offers

1) Pilot Adoption & Proof
Fast behaviour change, onboarding training, leader coaching tools, and an executive-ready impact summary.

2) Embedded Adoption Support
Hands-on rollout support: coaching clinics, reinforcement rhythms, champion network, and sustainment tools.

3) Capability Build (Training Content + Delivery)
Scalable learning assets (microlearning, scenarios, job aids, facilitator guides), with optional facilitated sessions.

Change & Transformation Partner, Vanessa Trower

Vanessa Trower is a change and transformation specialist who helps organisations deliver change that sticks — in day-to-day behaviours, leadership routines, and measurable outcomes. As a Prosci® Certified Change Practitioner and Director of Nexperk, she supports operating model shifts, system rollouts, and experience transformations by aligning leaders, building capability, and strengthening adoption so momentum is maintained and results are sustained.

Our Difference

We don’t treat change as a checklist or communication plan. We see it as a human experience — one that needs to engage, embed, and enable people to perform. By making change practical and people-first, we help organisations achieve transformation that delivers real results.

If you’re planning a transformation — or you’ve launched one and adoption is lagging — we’ll help you stabilise, embed, and prove value.

Let’s talk about your project and what “successful change” needs to look like.